Windows Desktop Upgrades (XP/7/8/10/11)
Delivered multiple desktop refresh and upgrade cycles, from small office upgrades through to multi-country rollouts.
- International deployments across 6 countries (350+ users)
- Standardised builds, imaging and rollout process
- Group Policy baselines and endpoint configuration
- Intune setup, RMM deployment and device onboarding
Windows Server Support & Modernisation
Managed the full lifecycle of Windows Server estates (2003-2025), including migrations, domain upgrades and infrastructure modernisation.
- Legacy AD and GPO improvements, including hybrid readiness
- Hyper-V implementation and later Azure integrations
- Security hardening, patch management and resilience
- Core roles: DNS, DHCP, file/print, remote access
On-Premise to Azure Migration
Led the end-to-end migration of 50 on-premise servers to Microsoft Azure, covering application, file and database workloads.
- Discovery, assessment and right-sizing for cloud efficiency
- Phased migration plan using Azure Migrate and ASR
- Testing-led approach with minimal downtime cutovers
- Post-migration optimisation for performance and cost control
Result: improved scalability, resilience and predictable infrastructure costs.
Phone Systems: Avaya to Teams Phone
Migrated a multinational Avaya phone system (UK, USA, Spain, Germany) to Microsoft Teams Phone, consolidating legacy infrastructure into a modern cloud platform.
- Planning, rollout and user adoption support
- Number porting and Direct Routing configuration
- Regional stakeholder coordination and compliance checks
- Quality of Service focus to minimise disruption
Result: unified communications, simpler management and reduced telephony costs.
Citrix XenApp / XenDesktop Modernisation
Modernised Citrix environments from XenApp 6 to Citrix Virtual Apps and Desktops, improving stability, security and user experience.
- Infrastructure upgrades and image management
- Profile optimisation (including FSLogix)
- Multi-site load balancing and capacity planning
- Secure access with AD integration and MFA
Global CRM Deployment: Dynamics to Salesforce
Delivered a global migration from Microsoft Dynamics to Salesforce across six regions (UK, Italy, USA, Spain, Germany, France).
- Stakeholder alignment and change management
- Data mapping, cleansing and migration governance
- Custom objects, workflows and API integrations
- GDPR compliance, multi-language support and training
Result: improved sales processes, adoption and reporting across regions.
HR & Payroll System Migration
Migrated legacy HR and payroll systems to a modern HRIS platform, streamlining operations across the UK and USA.
- Requirements capture, data cleansing and secure migration
- Employee records, pay history and compliance data validation
- Core HR, payroll, benefits and self-service configuration
- Region-specific workflows aligned to local regulations
Result: improved accuracy, reporting and employee experience with less admin overhead.
IT Helpdesk Management (Multi-Company)
Ran end-to-end IT support for a group of six companies across multiple countries, delivering consistent service in a complex global structure.
- Helpdesk operations, triage and escalation processes
- User provisioning, onboarding/offboarding and access control
- Application and infrastructure support across time zones
- Service delivery improvements and stakeholder comms
Analytics Modernisation: Crystal Reports to Power BI
Replaced legacy Crystal Reports with Power BI, turning static reporting into interactive dashboards and self-service insights.
- Redesigned KPIs with stakeholders and leadership teams
- Streamlined data sources and built secure data models
- Automated refresh schedules and improved reliability
- Performance optimisation across large datasets
Result: faster insights and reduced dependency on static report generation.
Enterprise Data Warehouse
Designed and implemented a centralised data warehouse integrating three ERP systems, multiple CRMs, production systems and SharePoint.
- Data modelling, schema unification and governance
- ETL pipelines for reliable ingestion and transformation
- Cross-functional reporting foundation for analytics
- Tools used: SQL Server, ADF, Synapse, Fabric and Power BI
SharePoint & OneDrive: File Server Replacement
Delivered a full rollout of SharePoint and OneDrive to replace legacy on-prem file servers and modernise document management.
- Migrated structured and unstructured data safely
- Governance, access controls and retention policies
- Team sites and communication hubs for collaboration
- SharePoint Lists to digitise manual tracking processes
PowerApps & Frontline Tablet Deployment
Rolled out Intune-managed Android devices and PowerApps to digitise paper-based workflows in manufacturing.
- Intune compliance policies and secure device management
- Over-the-air deployment of apps and configurations
- PowerApps for maintenance logs, incidents and stock tracking
- Improved data accuracy and real-time visibility on the shop floor
IT Leadership: Digital Transformation
Directed a two-year transformation programme focused on reducing paper usage and modernising business processes.
- Implemented digital workflows, e-signatures and collaboration tools
- Drove adoption across departments and improved process consistency
- Aligned IT delivery to wider business goals and sustainability
Result: reduced printing from 43,000 to 10,000 sheets and delivered measurable cost savings.
Spend Management System (Multi-Entity)
Implemented a unified spend management platform across five legal entities to streamline procurement and expenses.
- Configured each entity's structure while keeping central oversight
- Approval workflows, policy controls and compliance improvements
- ERP integrations for reporting and reconciliation
- Reduced manual receipt processing and improved audit readiness
Smart Manufacturing Solutions (Industry 4.0)
Delivered practical digital tools to reduce errors, improve traceability and increase real-time production visibility.
- Box label printing integrated with production data
- Machine monitoring and planning (status, downtime, capacity)
- Zero-cost pallet tracking system
- Automated delayed order tracking and escalation
Result: improved oversight, reduced manual effort and strengthened traceability.
ERP Upgrades & Migrations (SYSPRO / Sage)
Supported and delivered ERP upgrades and migrations, working closely with finance and operations to minimise disruption.
- Major version upgrades, database migrations and environment redesign
- Vendor coordination and release planning
- UAT planning, support and data integrity checks
- Performance and usability improvements for day-to-day operations
Result: smoother financial processing, better reporting and improved reliability.
IT Budgeting & Cost Reduction
Owned annual budgeting and lifecycle planning, aligning spend to business priorities while improving value-for-money.
- Forecasting across infrastructure, software and support
- Hardware lifecycle: procurement, deployment, refresh and disposal
- Supplier management to control cost and improve outcomes
- Security and compliance maintained throughout change
E-Marketing Platforms & Salesforce Integration
Managed Spotler and Mailchimp, integrating both with Salesforce to improve segmentation, tracking and automation.
- Automated email workflows and lead nurturing journeys
- Campaign tracking, reporting and engagement monitoring
- Contact segmentation and data quality improvements
- GDPR-compliant list management and governance
Result: improved campaign visibility, ROI and sales/marketing alignment.
Cyber Essentials / Cyber Essentials Plus
Implemented and maintained Cyber Essentials controls to strengthen security posture and improve compliance.
- Secure configuration baselines and patching discipline
- Access control improvements and least-privilege review
- Malware protection, endpoint standards and monitoring
- Evidence gathering and audit readiness support
Firewall Upgrade & Standardisation
Delivered firewall upgrades and configuration standardisation to improve security, visibility and manageability across sites.
- Standard rule sets, segmentation and documentation
- Remote access improvements and secure connectivity
- Logging/monitoring improvements and change control
- Reduced configuration drift across locations
Result: stronger perimeter security and simpler ongoing management.
IT Management (Capabilities)
As an IT manager supporting multiple businesses, I've led and contributed across the full range of core IT functions.
- IAM: Active Directory, MFA, role-based access across platforms
- ITSM: service workflows and improvements using tools such as Zendesk
- BC/DR: planning, implementation and testing for operational resilience
- Networking: Wi-Fi and network redesign for security and performance
- Automation: PowerShell, Logic Apps and workflows to reduce manual effort
- Asset & licensing: software compliance, audits, renewals and optimisation
- Vendors: contract management and supplier performance
